![]() The file is created in the Windows \Tracing folder. Turn on logging in Lync When this option is selected, a log file (Lync-uccapi-0.uccapilog) is created that contains information about the interaction of Lync 2010 with Microsoft Lync Server 2010. Lync 2010 provides the following logging options: The support team might ask you to select one of the logging options if they need to analyze activities in Lync 2010. Note: Generally, tasks associated with logging are done by a system administrator for troubleshooting. Generally, tasks associated with logging are done by a system administrator for troubleshooting. See "To join the Performance Log Users group" in Microsoft Lync 2010 Deployment Guide, or ask your support team. In Windows Vista operating system, to enable logging, you must belong to the local Performance Log Users group. ![]() In the notification area of the taskbar, press Ctrl and click the Lync 2010 icon.Ĭlick Copy to copy the information, and then paste it into a document or email message. You or your support team can use this information to troubleshoot problems. The Configuration Information viewer provides information about how Lync 2010 is configured. How can I check my Lync 2010 configuration? If you still cannot sign in, you can find out more about your configuration and the errors you are experiencing by using Lync 2010 Configuration Information viewer or Logging options. In the sign-in screen, retype your sign-in address and password, and then click Sign In to try the connection again.īe sure you sign in using the SIP URI that is specified in the Active Directory properties. Verify that Manual Configuration is selected, check that the settings are correct, and then click OK.Ĭlick OK to close the Options dialog box. To configure Lync 2010 manually, click the Advanced button. Make sure that Automatic Configuration is selected. Under My account, verify that the information in the Sign-in address box is correct. In the Lync 2010 sign-in screen, click the Options button, and then click Personal. View the Windows Event Log for detailed information about the error, and then provide that information to your administrator or support department. Obtain your configuration settings, and then provide that information to your administrator or support team. Verify your sign-in address and password.Ĭheck advanced account settings, if appropriate. If you receive an error message while trying to sign in, try the following troubleshooting steps before contacting your organization’s system administrator or support team: However, it’s possible that you might not be able to sign in. When first installed, the Microsoft Lync 2010 communications software default configuration is set by your organization’s system administrator.
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